After-Service

Two-Years quality warranty with lifelong maintenance                                   
we offer the necessary free spare parts when shipping the LED screen.

(2) After-sales services:

1. Free guarantee repair (including labor and material): free for repair service in Quality warranty period.  and reasonable charge for spare parts and maintaining service after the quality warranty period.                                                                  
   2. Responding time: upon receiving user's notification, we ensure 24-hour after-sales technical support.  
   3. Spare parts: necessary spare parts are provided together with products to customers.                                                                                                                        
   
   When your screen have problem, please call us, email us, or through the Skype, Wechat, WhatsApp, QQ etc to tell us the detailed fault information (if the fault could be presented by pictures, please take pictures and send them to us as possible as you can),Our after-sales service engineers will offer technical support and guidance based on your description.

    

A. Real-time communication service                                        
We can provide customer services through TM, Email, Skype,Wechat,WhasApp, QQ etc.

B. Remote control service

We can operate the customer's computer remotely via Internet, to install and set up software for customers, and to dispose of the technical fault of LED display system software.

C. Post Service

Under warranty, customers could send the defective components back to us; we will repair them and return to you as soon as we can.

The shipping cost from the buyer to the supplier is covered by the User. The shipping cost from supplier to the Buyer will be paid by the supplier.

The scope of after-sales services

After-sales services are mainly related to the failures as below: hardware failure, connector failure, and control system failure, control software failure, the failure of accessories provided by us. The services under warranty are divided into the paid services and the free services; please refer to the following:

Free services under warranty

1. Failures of module, power supply and fan in the display.
   2. Control system failures (display card, sending card, receiving card)
   3. Failures of connecting wires inside display cabinets supplied by us.
   4. Failures of control software

Paid service under warranty

1. Failures not caused by our construction (such as, structure decoration etc).        
2. Failures caused by incorrect operation to screen.
3. Failures caused by natural disaster.